2 of 2 Apprenticeship Microsoft 365 Jobs in Manchester

you’ll take on more responsibility, including calls, feedback sessions, and helping shape how we support our users. Training Why choose AI & Digital Support? This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI … DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. More ❯

an organization that truly makes a difference, we encourage you to apply! A Typical Day in the Job: Providing essential IT support: Responding to IT issues via phone, email, Microsoft Teams, and face-to-face, escalating to our external 3rd line support (Myson Pages) when needed, and logging all issues in our TopDesk ticketing system. Managing user security: Handling … like new PCs, monitors, switches, and Wi-Fi devices, as well as troubleshooting and fixing broken components. Software installation and updates: Deploying and configuring a variety of software, including Microsoft 365 applications, Adobe products, and internal inventory management systems, and applying regular service patches and updates. Interpreting technical information: Learning to read and apply complex technical documentation More ❯