2 of 2 Apprenticeship Microsoft 365 Jobs in Manchester

switches, routers, and AV devices Communicate effectively with client IT departments to support network and firewall configurations Maintain internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries ...

agreed service level agreements. Assist with user account management, including password resets, new user creation, access permissions and security tasks within Active Directory and Microsoft 365. Support endpoint security by installing, monitoring and maintaining antivirus and device protection solutions, ensuring systems remain secure and compliant. Troubleshoot hardware, software … accurately using the helpdesk system to maintain a clear audit trail and support service improvement. Gain hands-on experience with cloud technologies such as Microsoft Intune, Google Workspace and SharePoint, as well as basic scripting and automation tools. Full training and support will be provided by your workplace mentor ...