2 of 2 Apprenticeship Microsoft 365 Jobs in Manchester

manage multiple tasks effectively Maintain accurate records and documentation Communicate effectively with clients and colleagues at all levels Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. Many of the More ❯

Provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: · Respond to and resolve incoming incidents and … detail within the ITSM system, ensuring complete records of actions taken. · Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support: · Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance. · Assist with the configuration and troubleshooting … Support: · Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. · Troubleshoot Microsoft Teams, Azure, and Office 365 related queries. Connectivity and Voice Support: · Troubleshoot and resolve connectivity issues, including broadband and leased line setups. · Support VoIP systems and telephony services, addressing call quality issues, dropped More ❯