2 of 2 Apprenticeship Customer Service Jobs in Merseyside

issues on Windows and Mac-based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthily and on-target margins. The role is customer facing and will also involve sales of our retail hardware stock, computer accessories … and printer ink. Customer service experience is also desirable but most of all, we're looking for somebody competent and professional who can work as part of a small, dedicated team committed to delivering excellent service in everything that we do. Duties and key responsibilities Diagnosing failure with Windows and Mac personal computerised devices Selling our range … Months Positions Available 1 Closing Date Friday, 19th December 2025 Start Date Monday, 5th January 2026 Desired Skills Communication skills Problem solving skills Team working Excellent telephone manner Customer facing skills Enthusiasm to learn & progress Time management skills Microsoft Office Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential) About More ❯

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving and service delivery Use automation where possible to … working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … 9am – 5pm. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Wednesday, 3rd December 2025 Start Date Wednesday, 10th December 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯