2 of 2 Apprenticeship IT Engineer Jobs in the Midlands

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Role Providing high-quality customer service and technical support over the phone … and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures … Friday, 9am - 5:30pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 12th August 2025 Start Date Tuesday, 19th August 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯

To act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. To … provide proactive first line IT Support to all customers. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and … continually improved. To undertake and assist with any other roles to ensure the smooth running of the business. Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent More ❯