As part of your apprenticeship, you will support the IT team, assisting with the availability, security, and performance of our IT systems. This role provides hands-on experience in technical support, infrastructure maintenance, and service improvements, helping to build a strong foundation in IT. Role Provide first-line … technical support to users, diagnosing and resolving hardware, software, and network issues. Assist in the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices. Help manage user accounts, permissions, and IT security settings across company systems. Respond to service requests and IT … escalating complex issues when necessary. Learn and apply cyber security and data governance best practices to help protect company data and infrastructure. Participate in IT projects, including system upgrades, migrations, and rollouts. Maintain a professional and customer-focused approach when assisting colleagues with technical queries. Participate in scheduled out More ❯
learn the knowledge and skills required to analyse problems, identifying the cause and using your judgement to restore function in line with University C&IT standards. You will learn to communicate complex IT technical problems and requirements in an understandable fashion to non-technical staff. Role Main duties … you will learn: Be fully conversant with all areas of desktop IT support, including Windows desktop operating systems and Microsoft applications. Troubleshooting of client-side faults and application of fixes to ensure continuity of network services solution, referring to more senior team members for specialist advice. Ensuring client desktop … senior team members, and making recommendations on repair, retention or replacement. Support the desktop service on an ongoing basis, working closely with the central IT Service Desk and senior team members where appropriate to ensure smooth resolution of support calls and ensuring that resolution details are recorded with the More ❯
looking for a friendly, enthusiastic apprentice to join our first line support team. You’ll be the first point of contact for customers experiencing IT issues. Your main job is to log, assess, and resolve common problems where possible, or escalate them to more experienced technicians when needed. Role … Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. The chance to grow into a permanent position after the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider QA LIMITED Working Week Monday to Thursday 9am - 5pm, Friday 9am - 4pm Expected Duration 1 Year 5 Months Positions Available … or above) (Essential) About the Employer CENTRO SYSTEMS LTD Centro Systems Ltd is a one-stop shop for everything IT. We provide hardware, software, IT support, and—uniquely—we are also an independent Internet Service Provider (ISP). That means our clients get a full-service solution without needing More ❯
