2 of 2 Apprenticeship IT Technician Jobs in the Midlands

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide … first-line IT support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account ...

IT department is one of Southco’s most dynamic functions, deploying and supporting technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Support Centre of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services. Role This … deliver projects, such as system upgrades and security updates. Typical Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels ...