IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,733 a year
develop an understanding of the full scope of IT Service Desk support. Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity. ...