1 of 1 Apprenticeship IT Technician Jobs in Norfolk

Working in a busy city-based IT support business, we have a great opportunity to join the team as a 1st Line IT support member. Whilst undertaking an IT Solutions Technician Apprenticeship (Level 3), the successful candidate will be involved with providing high quality IT technical support to an ever-growing customer base. Role A … request for assistance. Performing desktop builds and installations. Maintaining the accuracy of Client system documentation. Carrying out scheduled day to day maintenance, e.g. back-ups. Installing, supporting and maintaining IT hardware and software Installing new software releases. Carrying out system upgrades. Resolving software related problems. Analysing and resolving faults, from a major system crash to lost passwords. Managing e … Mobile devices and applications. Setting up user accounts, permissions and passwords. Undertaking routine preventative work and maintaining network security. Providing training & technical support for clients of varying levels of IT knowledge, skills and competence. Liaising with third party suppliers, for warranty issues, parts supply etc. Completing additional duties as assigned by management. Selling, upselling and recommending products to customers. More ❯