1 of 1 Apprenticeship IT Support Jobs in North London

learning & gaining qualifications with Solveway Apprenticeships! Role Assisting with the diagnosis and resolution of hardware, software, and network-related issues. Providing first-line technical support to users via telephone, email, remote access, and ticketing systems. Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking … client networks, servers, and cloud-based systems. Assisting with routine system updates, security checks, backups, and preventative maintenance activities. Maintaining accurate records of support requests, technical documentation, and completed work within the service management system. Escalating complex technical issues to senior engineers where appropriate. Supporting network infrastructure projects, including ...