1 to 3 of 3 Apprenticeship 1st Line Support Jobs in the North West

and be able to operate in a busy office environment. You will provide our customers with the highest level of customer service, whilst providing 1st line technical support. Role Create a positive first impression and experience for all who contact our organisation. Greeting callers in a pleasant … relationships with our customers, and suppliers always. Be the first point of contact for inbound enquiries from our customer base, carry out first line checks, and escalating tickets and calls to the relevant service team members; this will include but is not limited to mobile, hosted, connectivity & IT … Week Monday to Friday. Shifts to be confirmed. Expected Duration 18 Months Positions Available 1 Closing Date Monday, 24th June 2024 Start Date Monday, 1st July 2024 Desired Skills Strong communicator Confident High level of customer service Good telephone manner Qualifications 5 GCSE's including English and Maths GCSE more »

Our continued success and expansion has driven a requirement for a Helpdesk Support Engineer to join our Helpdesk Support team. Our Helpdesk Support Engineers provide direct network, desktop and server technical support in a fast paced, team oriented, 24x7, worldwide environment. We … re now looking for an eager candidate to join us as an apprentice. Role As a Helpdesk Support Engineer, your responsibility is to analyze and diagnose issues reported by our clients. You will perform an initial review and investigation of these issues. This includes root cause analysis, determining … infrastructure Management of user accounts, installation, maintenance and troubleshooting of hardward and software applications Carrying out daily checks on key systems and services Providing 1st/2nd line support within an ITIL Environment - supporting Customers on Windows, Linux and Apple Mac You will be taking more »

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Assemble computer systems, including desktops, workstations, and servers, based on provided configurations and specifications. Role Responsibilities: Assemble computer systems … Essential) English GCSE or equivalent, grade 3+ (D or above) (Essential) Maths GCSE or equivalent, grade 3+ (D or above) (Essential) About the Employer 1ST TECHNOLOGIES LTD At 1st Technologies, we take pride in being a market-leading IT refurbishing company, dedicated to providing high-quality, cost-effective more »