25 of 25 Apprenticeship Customer Service Jobs in the North West

Assist technical support with retailer/end-user customer service, ESL support administration, digital systems and supervised website/content updates while completing a Level 3 Digital Support Technician Apprenticeship. Role The apprentice will work as an Assistant to Technical Support within Sure Retail Equipment Limited's technical … support/retail technology team. The main purpose of the role is to provide high-quality customer service support to retailers and end users using SOLUM electronic shelf label (ESL) systems, while learning digital support skills and supporting related administration. Key responsibilities: Provide polite, professional first-line customer ...

Customer Service Specialist Apprentice will support the Customer Account Management team in delivering exceptional service to King & Fowler's aerospace customers. You'll develop skills in customer relationship management, supply chain coordination, and production communication to support business excellence and growth. Role Customer Support … Respond to customer enquiries Provide order updates Support customer communications Prepare customer reports Maintain customer records Account Management Support: Assist Customer Account Managers with customer activities Monitor customer actions Update CRM and ERP systems Support customer review meetings Help coordinate customer ...

will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey. Role Key Responsibilities As a Customer Service Apprentice, you will: Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat Assist with matching EV customers … certified electrical contractors Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process Make outbound calls to customers and contractors to provide updates and gather information Maintain accurate customer records and update information within business systems and CRM platforms Support ...

impact, and build a long-term future with the KION Group. Role Typical Daily Tasks as a Sales Apprentice Supporting the sales team with customer enquiries and follow-up activities Building and maintaining relationships with customers and internal colleagues Contacting prospective customers to identify new business opportunities Updating customer information and sales activity on company systems Preparing quotations, proposals, and sales documentation Researching customer businesses, markets, and industry trends Attending customer meetings, site visits, and sales presentations with experienced colleagues Assisting with customer demonstrations and solution presentations Monitoring sales opportunities and helping progress them through ...

Handsfree Group, a small, friendly team, are looking for a motivated, Customer Service Apprentice with a particular interest in technology to join their team. This opportunity offers career advancement. Role A normal day would include: Dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group … systems and diagnostic tools provided, walking customers through queries helping to solve issues by utilising strong technical and diagnostic skills Proactive monitoring of customer products for the purpose of maintaining positive health and status to avoid potential problems Providing excellent customer service Testing of application Technology aspect ...

customer services team is central to ensuring deliveries run smoothly and in line with customer expectations. The role acts as the key link between customers, transport operations, planning teams, warehouse colleagues and drivers, helping to coordinate deliveries, resolve issues and maintain communication throughout the supply chain. Role Main … customs by communication with the relevant parties Taking responsibility for work and helping other and raising any work-task concerns Monitor all emails and customer enquiries Scanning and matching of all POD’s (proof of delivery notes) Accurately file and archive all paperwork Retrieve PODs from customer portal ...

apprentice will support the IT Service Delivery team in providing friendly, professional, & timely technical support to staff across the business. This apprenticeship will develop IT support skills, with a strong emphasis on customer service, first-line troubleshooting, device setup, helping users get the best from company systems. … Role Key Responsibilities: IT Support and Customer Service • Act as a welcoming first point of contact for employees seeking IT support, both in person and through the service desk. • Provide face-to-face support to users at desks, meeting rooms, production areas, and shared workspaces where appropriate. ...

operations and gain experience across a range of administrative functions. Key Responsibilities: Answering incoming telephone calls and directing enquiries professionally Responding to emails and customer queries Supporting order processing and updating company systems Filing, scanning and organising business documents Assisting with invoicing and general finance administration Maintaining accurate customer … Business Administration Level 3 Apprenticeship. Training will include: Structured off-the-job training with Rochdale Training Business administration processes and systems Communication and customer service skills IT and Microsoft Office skills Time management and organisation Future Prospects: Progression into a permanent administration role Development into office coordination ...

point of IT support contact for customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Provide a professional and personal first point of contact to all customers … properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first time resolution Escalate relevant and more complex work to the more experienced Service Desk Technicians after initial ...

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst … exact responsibilities will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user ...

Liaise in a professional manner with each member of the team, providing relevant information Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers Training Business Administrator Level 3. … Closing Date Friday, 30th October 2026 Start Date Sunday, 1st November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Non judgemental Patience About the Employer TCG MEDICAL SERVICES LIMITED St Mark’s Medical Centre ...

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice. Role Provide … Closing Date Friday, 18th September 2026 Start Date Monday, 28th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Logical Team working Patience Qualifications English GCSE, grade 4 - C (Essential) Maths GCSE, grade 4 - C (Essential) About the Employer ...

optimal performance Stay updated with the latest technology trends and advancements relevant to the IT support field Site visits for hardware and maintenance on customer systems What We're Looking For A genuine interest in IT and technology Good communication and customer service skills A logical approach … Closing Date Monday, 28th September 2026 Start Date Monday, 5th October 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Troubleshooting Can do attitude Tech Savvy Hardware and Software Passion ...

hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. Role Provide end-to-end support for Windows and Mac Desktops … aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies. ...

programme, where you will also complete a Level 3 Business Administrator qualification. Role Main Duties: To provide data input and administrative support in planning service processes, including building control, development management, planning policy and land charges, to ensure that statutory and departmental service plan targets are met. Assist … development, support and maintenance of the division’s electronic, monitoring and administrative systems to ensure effective service delivery. Assist in the processing of correspondence, reports and other documents. Maintenance of databases, providing information to the Service, involving inputting details, generating documents and standard reports and spatial data capture. ...

varied business administration apprenticeship with order processing on Sage 200 at its core, alongside spreadsheets, customer support, SharePoint, AI and other digital systems. Role Key Responsibilities: Process customer orders accurately on Sage 200 Professional, checking key details and maintaining clear records. Help track orders from receipt through … delivery or collection, liaising with colleagues and customers where needed. Maintain and check spreadsheets, internal records and other business information. Assist with quotations, customer documentation and general commercial administration. Use SharePoint, Microsoft 365, approved AI tools and other company systems to organise information and support efficient working. Support customer ...

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools. Log, prioritise and update support tickets using … Assist with password resets, user account administration and access permissions. Escalate complex technical issues to senior engineers when required. Maintain accurate technical documentation and customer records. Carry out system checks and routine maintenance to ensure devices remain operational. Deliver excellent customer service while keeping customers updated ...

based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthy and on-target margins. The role is customer facing and will involve sales of our retail … Closing Date Friday, 9th October 2026 Start Date Monday, 9th November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative About the Employer PROPERGEEKS LIMITED ProperGeeks is based entirely on the Wirral, covering all Wirral and Ellesmere Port postcodes. ...

project documents and packs using agreed templates, checking they are complete and professionally presented Assist with gathering, checking and recording site, delivery, engineering and customer information required by the project team Meetings, actions and communications: Arrange project meetings, issue invitations and coordinate rooms or online meeting links Prepare draft … mailboxes, calendars, distribution lists, templates and team information as directed Provide cover for routine administrative tasks during colleague absence, with appropriate support Handle company, customer and employee information confidentially and in line with data protection and information security requirements Undertake other reasonable administrative duties appropriate to the apprentice role ...

member of the IT team you will support the IT Administrator to provide an efficient and reliable service to approximately 50 users both onsite and working remotely. You will be an integral member of the team, and a key player in the day-today activities to ensure we deliver … products to our customers. Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting room and desk ...

telephone Ensure that clients feel supported and valued delivering award-winning client liaison The ability to handle inbound and outbound phone calls Deliver great customer service Sending out initial client care documents Provide support to the wider administration team as required Opening and logging incoming post, Sending ...

wide range of products Ensure all on-site advertising, promotions and product merchandising is aligned with marketing campaigns Merchandise products to enhance customer experience and increase conversions Monitor where product images are missing, incorrect or lacking optimisation Identify ways to assist in improving conversion rates through persuasive content Support … developments Ensure work is completed in a timely manner, within deadlines, and to an excellent quality, through high attention to detail Checking the customer journey on the website and raising any issues such as broken links or pages Training Level 3 Multi Channel Marketer Functional skills Work based learning ...

office activities Manage incoming and outgoing post Book meetings and appointments Maintain accurate information and records Work with colleagues across the team Provide excellent customer service Use IT systems and office software Training Business Administrator Level 3. Potential progression for the right candidate upon successful completion of apprenticeship. … Positions Available 1 Closing Date Sunday, 20th September 2026 Start Date Wednesday, 30th September 2026 Desired Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working Good clear phone manner Qualifications Maths & English GCSE, grade 4 - 9/A* - C (Essential) About the Employer ...

environment. Role The apprentice will be providing technical support to our customers while attending scheduled maintenance visits and outside of these visits via the service desk While on the service desk the apprentice will use several communication channels to advise customers of resolutions or progress updates on tickets … problems and faults and use the company RMM software to remote monitor and manage endpoints While working on scheduled maintenance visits or the service desk the apprentice will be tasked with installing software for customers which will have 3rd party vendor requirements which have to stage before the software ...

providing a friendly, professional service. Answering telephone calls and dealing with patient enquiries. Booking, cancelling and rearranging appointments. Signposting patients to the most appropriate service or healthcare professional. Registering new patients and updating patient information. Using the practice computer systems, including SystmOne, to access and update records. Processing incoming … skills required for the role. Training will include patient communication, appointment booking, NHS processes, confidentiality and GDPR, use of practice systems, administration and customer service. The apprentice will also attend off-the-job apprenticeship training with the training provider, with the frequency and arrangements agreed as part ...