2 of 2 Apprenticeship Management Information System Jobs in the North West

of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management … Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and … your business. Rather than individual products, we have designed an entire healthcare technology ecosystem. This comprehensive suite of interoperable applications covers every aspect of your operation. As a modular system, you get to build it to suit you, and as you scale, so do our systems and your choices. More ❯

technical support, answering support queries via phone, email and live chat. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the ticketing system. Respond to enquiries from clients and … cannot be resolved in-house by liaising with relevant admin staff. Training The company may offer a full-time position at the end of the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider NOWSKILLS LIMITED Working Week Monday to Friday between 9am to 5pm. Expected Duration 1 Year 4 Months Positions Available 1 Closing Date Friday More ❯