Apprentice Services Support Analyst
2C CROWN BUSINESS PARK, COWM TOP LANE, ROCHDALE, GREATER MANCHESTER, England
Hybrid / WFH Options
Hybrid / WFH Options
Total Mobile
providing end user customer support and product information Device hardware provisioning, testing, and repairing Creating and updating ad hoc customer and internal reports Stock management Assisting the Project Manager with new and existing client projects for Protect hardware Preparing and distributing customer reports Importing and updating existing data in … a database using a GUI and bespoke tools Ticket communication management Engaging with smaller customers on an ad hoc basis to understand and resolve issues Communicating with multiple support teams regarding triage incidents and requests Actioning tickets that are classed as 1.5 line for all other TM products Swapping … is desirable Qualifications Maths and English GCSE, grade Grade 4/C or above (Desired) About the Employer Total Mobile Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,526.20 a year
Posted: