2 of 2 Apprenticeship Change Management Jobs in the North of England

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets ...

Microsoft Power Automate Copilot Studio and more Ensure ethical and secure use of AI and Automation Effectively communicate with stakeholders Support user adoption and change management Launch and manage new projects Training During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined ...