3 of 3 Apprenticeship IT Support Technician Jobs in the North of England

Horsforth School is seeking to appoint an IT Support Technician Apprentice on an approved apprenticeship at Level 3 (A Level) with the opportunity for a permanent role following the apprenticeship. Role Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students Log and monitor IT faults through the school’s service management system, ensuring they are resolved promptly and efficiently Install, configure, and update software and hardware across the school’s IT infrastructure under guidance Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices Support the administration and management of e-learning platforms and educational software used by students and staff Conduct basic repairs and troubleshooting on IT hardware and devices, escalating complex issues when necessary Ensure IT equipment and systems are More ❯

that both hardware and software components function efficiently. Their expertise is essential for minimising downtime, enhancing productivity, and maintaining the overall health of customers' IT infrastructure. Role Key responsibilities: To provide a professional service to all customers. To ensure all incidents are being actioned relevant to the priority assigned … the patch management system. Problem-solving - to be able to break a problem down and reach a fix. To allocate incidents to 2nd line Support where appropriate and monitor progress. To assist the IT team with day-to-day tasks as and when required. Configure computers based on … to achieve a high percentage of first-time fixes. Present a positive image and thereby help users and management to have confidence in the IT service. To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc. To be aware of More ❯

our engineering business. This apprenticeship offers hands-on experience with a variety of software platforms, while gaining a nationally recognised qualification. Role Administer and support digital security platforms including door access systems, intrusion detection, biometrics, and CCTV AI analytics Conduct audits and assess compliance with key standards such as … and maintain data visualisations using Microsoft Power BI Work alongside in-house development teams to define, test, and deploy new software solutions Provide digital support and troubleshooting across various communication channels Support the company intranet administration and workflow creation for business processes Manage workload effectively to meet project … deadlines and support requests Ensure all actions are documented to maintain clear audit trails and issue tracking Apply relevant data protection policies and IT legislation, escalating issues when needed Perform basic data analysis and support continuous improvement initiatives Conduct on-site visits when remote support is More ❯