2 of 2 Apprenticeship Management Information System Jobs in the North of England

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting and resolution for application, user access, and basic system issues. Ensure all incidents and service requests are managed in line with SLAs and KPIs. Escalate complex or unresolved issues to 2nd/ ...

phone, email and in person on site. Role You will learn how to: Monitor and maintain systems and networks Installation, configuration and management of systems Diagnose faults and solve technical issues by phone, email or in person at the client site Manage servers (in physical and virtual environments … technical jargon Training The successful candidate may be chosen to have a full-time role after completing their apprenticeship Apprenticeship Standard Information communications technician (level 3) Training Provider NOWSKILLS LIMITED Working Week Monday - Friday, 8.30am - 5.00pm Expected Duration 1 Year 4 Months Positions Available 1 Closing Date Monday ...