5 of 5 Apprenticeship Management Information System Jobs in the North of England

data Support in the creation of and regular running of key reports from certain systems, including the primary Management Information System (MIS) Support with enquiries from students and staff relating to assessments and examinations– both entries, results and the examinations themselves Support the Exams Officer ...

user permissions Help investigate and resolve CRM related issues raised by staff Support data quality audits and identify opportunities for process improvement Assist with system configuration across HubSpot, TutorBird, Aircall, and other business platforms Support the implementation of new features and enhancements across business systems User Management … Assist in developing internal tools, automations, and workflows Support development projects using Python, APIs, AI tools, and automation platforms Help test new functionality and system enhancements before deployment Maintain documentation relating to automations and internal tools Participate in code reviews and follow established development processes Systems Administration: Assist with ...

real customers, systems, and networks while developing their technical knowledge through an apprenticeship. Role Cloud Telephony Support Create, amend, and maintain cloud-based telephone system configurations Process customer requests such as: Name changes Call routing updates User and extension management Perform basic system changes on live … environments, following agreed processes Assist users with: Password resets Login issues General system access problems User Support & Training: Provide first-line support to end users via phone, email, and ticketing system Deliver basic to moderate user guidance, such as: Explaining how existing features work Helping users understand ...

line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within … options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services Technical Consultancy: The opportunity to deliver complex cloud and IT solutions ...

network configuration Reporting faults to senior staff or third parties Helpdesk & Customer Service Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution Communicate clearly with users of varying technical ability, providing excellent customer service at all times Escalate complex issues … devices and software Support routine maintenance tasks and updates across school systems Help with IT projects such as device rollouts, upgrades and system improvements Security, Safeguarding & Compliance Follow all IT security policies, safeguarding requirements and GDPR/data protection standards Support the safe use of technology in schools, including ...