2 of 2 Apprenticeship Microsoft Exchange Jobs in the North of England

Helpdesk Support Advisor is responsible for providing first and second-line technical support to internal users.The role involves supporting Microsoft 365 cloud services, end-user devices, business applications, and IT infrastructure, ensuring users remain productive with minimal disruption. Role Provide first and second-line technical support via telephone … email, remote support, and in person Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system Support users with Microsoft 365 applications and cloud services Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access ...

trainee will gain exposure to the following systems at Rowlinson: Hardware: Desktops Laptops Mobile phones Printers Networking equipment Rack-mounted server hardware Software: Microsoft Office FreshService Ticket System Microsoft Teams Cloud-based telephone system Windows desktop SharePoint Windows server Hyper-V Sage X3 Exchange ...