Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
across multiple channels phone, email, messaging, and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software, and network issues using tools such as Task Manager, Redstreet, and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base More ❯
in practical IT projects, including the repeated building of machines (gaining significant experience) and assisting with business-wide software rollouts, directly impacting DCBL's operational efficiency. Explore Emerging IT & Automation: Gain valuable exposure to cloud technologies and their application within the business, with opportunities to develop basic scripting skills (e.g., via Command Prompt) to automate tasks and enhance problem More ❯
Jodrell Bank Observatory Lower Withington, Macclesfield, Cheshire, England
SKA ORGANISATION
and support requests and an increase in support documentation. Support resources allocated effectively and efficiently to best deliver a timely support service no matter the location. Project intake of automation tasks evidenced, removing or reducing manual effort in repetitive and routine activities. Ensure value for money in procurement, on-time project delivery, and identified efficiencies and savings. Creating documentation More ❯
