Service Manager Apprentice
- Hiring Organisation
- Magellan
- Location
- 1 Beeston Business Park, Technology Drive, Beeston, Nottingham, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,088 a year
other stakeholders. Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager. Support activities designed to improve customer satisfaction and service quality. Help gather and analyse feedback to identify opportunities for improvement. Provide administrative and practical support to the service team. Assist with … indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach ...