2 of 2 Apprenticeship Customer Service Jobs in Sevenoaks

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

working towards a Level 3 Azure Cloud Support Specialist Apprenticeship. Role Acting as the first and single point of contact for customers contacting the service desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with … agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries Diagnosing and resolving desktop support issues using appropriate troubleshooting tools Assigning incidents to the correct third-party support teams where required Proactively managing customer expectations by providing ...