IT Apprentice
- Hiring Organisation
- CHS NETWORKS LTD
- Location
- Unit 7, Hornet Business Estate, Quarry Hill Road, Borough Green, Sevenoaks, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
will escalate any issues but try and ensure they are dealt with before problems occur. As well as resolving and closing cases to customer satisfaction or escalate to the appropriate person. Role Provide a first, and single, point of contact into Services Desks for all supported businesses Ensuring incoming … that sufficient information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis ...