3 of 3 Apprenticeship Customer Service Jobs in Shropshire

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Conduct onboarding calls to obtain an understanding of customers requirements as per their contract Provisioning … orders with relevant KPIs and SLAs Log, categorise and prioritise customer tickets in line with relevant ticket branding and type Updating spreadsheets in line with orders to ensure that deals are tracked accordingly Work closely with the sales team, and other colleagues or distributors, in troubleshooting order problems Work ...

looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people. Role Key Responsibilities: Respond to customer queries by phone and email Log, manage and update support tickets Investigate and resolve common software issues Help customers use Alpha Tracker and related applications Escalate … complex issues to senior colleagues Test software updates and new features Assist with software upgrades and installations Create and update support documentation Maintain accurate customer records Work with the Development and Project teams Training You will gain practical experience in: IT and application support Software troubleshooting Customer service ...

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure … systems and partners with which we work alongside. Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations. The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication ...