4 of 4 Apprenticeship IT Support Jobs in Somerset

friendly first stop when someone needs IT help. That might be a laptop that won't connect, a new starter who needs setting up, or a meeting room screen that's offline. You'll train towards a level 3 apprenticeship with Leep Talent at the same time. Role … role You'll be the friendly first stop when someone needs IT help. That might be a laptop that won't connect, a new starter who needs setting up, or a meeting room screen that's offline. You'll train towards a Level 3 apprenticeship with Leep Talent ...

remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer … field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … customers where further clarification is needed Investigate and troubleshoot user issues, identifying solutions and escalating where necessary Allocate tickets to the appropriate second-line support team members when required Monitor ticket progress and ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have ...

This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will … limited to: - To get acquainted with the general structure of the Company and understand the way the business functions. - Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility. - Manage the incident and request queues ...