IT Service Desk Apprentice
- Hiring Organisation
- THREE CROWNS (SERVICES) LLP
- Location
- The JJ Mack Building 33 Charterhouse Street, London, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £30,127.50 a year
actions taken to resolve it, keeping tickets accurate and up to date. Resolve straightforward issues at first contact and escalate to second- and third-line support where necessary, with clear handover notes. Liaise with third-party support companies, vendors, and track their progress to resolution. Follow Service Desk processes … department. Assist with the organisation and technical support of events and hearings. Undertake other duties from time to time, as identified by the line manager and in line with departmental and business needs. Skills and knowledge (desired but not essential) Familiarity with Windows 10/ ...