Montefiore Centre, Hanbury Street, London, England
LONDON VESTA COLLEGE LTD
earning a recognised qualification. Role As a Digital Support Technician Apprentice, you will: Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues) Support onboarding of new learners and employers onto apprenticeship systems Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE) Assist with troubleshooting hardware … into a variety of digital and support-focused roles such as: Digital Support Technician/IT Support Technician: Providing day-to-day support for learners, employers, and staff. Learner Onboarding Coordinator: Supporting digital platforms, enrolment systems, and user access. MIS/Data Administrator: Managing learner records, ILR data, and compliance systems. E-Learning Support Specialist: Supporting virtual learning platforms, resources More ❯
Montefiore Centre, Hanbury Street, London, England
LONDON VESTA COLLEGE LTD
Support Respond to questions and messages from learners and employers on online platforms (forums, social media, email). Welcome new learners and employers to the program, guiding them through onboarding steps. Encourage discussion, collaboration, and sharing of experiences within the online learning community. Monitor learner progress and provide gentle nudges or reminders to keep learners engaged. 2. Content Creation & Management … tools. Ensure content is relevant, professional, and aligned with the training programs and company brand. Assist in creating resources to support learners’ understanding of digital programs. 3. Learner & Employer Onboarding Contact new learners and employers to guide them through program registration. Explain the benefits of the programs and answer questions about the learning process. Help employers understand how to support … their apprentices and track progress. Maintain records of onboarding activity and engagement to support business growth. 4. Analytics & Reporting Track engagement metrics on social media, learning platforms, and community forums. Identify trends and suggest improvements to increase participation and retention. Support team reporting on learner engagement, campaign success, and community growth. 5. Collaboration & Team Support Work with marketing, learning, and More ❯
