IT SUPPORT TECHNICIAN APPRENTICE
- Hiring Organisation
- METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED
- Location
- 6-10 KIRBY STREET, SAFFRON HOUSE, LONDON, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,000 a year
methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing via Microsoft Administration Portal Process invoicing each month for various software which … staff at all levels across all issues Must have a good understanding of all MS Office Applications including SharePoint Online Experience in supporting both Windows and MacOS laptops Desirable Skills and Experience: Experience with Azure functionality Understanding of ITIL Principals Previous IT support experience Training ICT (Information Communications Technician ...