3 of 3 Apprenticeship Customer Service Jobs in the South East

collect data for analysis and reporting Participate in marketing events and initiatives Contribute to the generation of content and the configuration of design items Customer Support: Communicates effectively with customers by telephone and online Provide customer service support, including technical advice and guidance on the successful … products and services Assist in devising solutions to customer requirements and solve straightforward problems Assist customers with a range of design and technical issues Escalate complex issues to senior support or development teams Provide first-line support via email, chat, or ticketing systems Customer Engagement: Assist in implementing ...

client is an expanding IT Service Provider based in Horsham, who is now looking for a motivated Apprentice IT Support Technician to join their growing team. This is a great opportunity for someone who enjoys technology, solving problems, and learning how business IT systems work in the real world. … networking basics including routers, switches, Wi-Fi and firewalls Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Attending customer sites with senior engineers Documenting fixes so the team can reuse them in future As your confidence grows, you will be trusted with more ...

Support serves as the initial point of contact for internal users seeking assistance with IT issues. This role focusses on delivering fast, accurate, and customer‐centric support while ensuring issues are triaged effectively and resolved or escalated appropriately. Role Provide first‐line technical support for Bespoke Software, Microsoft products … system training will be provided with the role. Diagnose and resolve basic hardware, software and network issues. Log, categorise, and prioritise incoming incidents and service requests. Deliver clear, friendly, and professional communication to end users, ensuring a positive support experience. Follow established troubleshooting workflows and knowledge‐based articles ...