ICT Apprentice
- Hiring Organisation
- RENAULT RETAIL GROUP UK LIMITED
- Location
- Redcliffe Bristol, Bristol, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 to £23,809.50 a year
Your role focuses on learning, applying new skills, and building professional habits that reflect our culture of excellence, collaboration and continuous improvement. RESPONSIBILITIES Helpdesk & User Support: Provide supervised first‐line technical support to colleagues via phone, email and the ticketing system Log, categorise and update support tickets following ITIL … aligned processes Assist with account setup, password resets, MFA support and user onboarding Support colleagues with Microsoft 365, Windows OS, connectivity issues, printing and other common applications Help build and configure laptops, desktops and mobile devices securely and consistently Technical Development & Troubleshooting: Learn structured troubleshooting techniques for resolving common ...