3 of 3 Apprenticeship Customer Service Jobs in Street

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions … Data Administrator: Managing learner records, ILR data, and compliance systems E-Learning Support Specialist: Supporting virtual learning platforms, resources, and online classrooms Helpdesk or Service Desk Analyst: Responding to tickets and troubleshooting issues for staff and learners Apprenticeship Standard Digital support technician (level 3) Training Provider LONDON VESTA COLLEGE ...

collection, analysis and reporting of learner and employer feedback Provide administrative support for and at Standardisation Meetings Deal with external queries, providing effective customer service Treat confidential information correctly Ensure that correspondence from the organisation is of the required standard and tone Communicate effectively with team members ...