Apprentice Service Desk Analyst
- Hiring Organisation
- FRONTLINE LIMITED
- Location
- Stuart House (1st Floor), St John's Street, Peterborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,500 a year
resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that … similar) is desirable Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore ...