1 of 1 Apprenticeship IT Support Technician Jobs in the Thames Valley

Apply now for the position of IT Support Apprentice Level 3 Technician Apprenticeship. This is 13 months of practical training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Role Asset Management – Ensure that the ITAM database is kept up … date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best … analytical abilities, with a keen attention to detail Logging and keeping records of customer service issues and solutions in the helpdesk ticket system Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution Updating self-help documents so customers and colleagues can fix problems themselves Training Delivery model: Work-based training More ❯