2 of 2 Apprenticeship SLA Jobs in the Thames Valley

IT Service Desk Apprentice

Hiring Organisation
CONNECT SYSTEMS LIMITED
Location
THE ISLAND, MOOR ROAD, CHESHAM, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£19,000 a year
again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

IT Technician Apprentice

Hiring Organisation
CONCERO UK LIMITED
Location
Bull Lane, Chalfont St. Peter, Gerrards Cross, south Buckinghamshire, England, United Kingdom. Carswell Manor, Carswell, Faringdon, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...