accurately Escalate unresolved issues to senior engineers Assist with user onboarding, offboarding, and account setups Support Microsoft 365, Exchange, networking basics, and security issues Provide support for mobile devices (iOS/Android) Visit client sites for hardware setup and issue resolution Assist with hardware inventory and asset management Participate in project rollouts such as migrations and upgrades Contribute to More ❯
concepts in simple terms Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and AppleiOS devices Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities Keen interest in emerging technologies More ❯
to users via phone, email, and remote tools like ISL Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365 Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met Setting up and maintaining hardware including networks, VoIP systems, and end-user devices More ❯
Wakefield, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
willing to ask questions when unsure. Having a basic knowledge of Microsoft 365 and Windows OS (10 & 11). Having a basic knowledge of Windows PCs, laptops, and mobiles (iOS and Android). Having knowledge of basic IT troubleshooting techniques. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an More ❯
IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems To assist in supporting and managing of a range of devices, including iOS and MacOS environments To provide IT and AV support for Public and Internal Examinations To provide IT and AV support for school events including occasional duties out of school More ❯