3 of 3 Apprenticeship ICT Support Jobs in the UK

Vaughan Data Systems has a long-standing reputation for recruiting, training and retaining apprentices. We are looking for a keen ICT Level 3 apprentice to assist us in providing our customers with an exceptional level of IT Support. The role will involve a variety of tasks that will give you a broad insight into the daily challenges of IT. … day basis, you will assist our experienced IT Engineers by: Providing 1st fix IT diagnosis over the telephone for hardware, software, network, antivirus and operating system issues Providing remote support to clients for Microsoft platforms Fixing, preparing and replacing hardware for clients Supporting with installing and configuring computer systems Troubleshooting system and network problems, as well as diagnosing and More ❯

solutions within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to all incoming support tickets Make sure that Client Documentation is well maintained Onsite visits to our clients’ offices to help them with IT Continue education by attending training sessions and reading technical More ❯

Reporting to the Head of I.T , the successful candidate will be hard working and be interested in increasing their experience. Role Dealing with 1st line support calls Setting up users on all systems and applications. Setup of new laptops and desktops Assistance with server setup and migrations DR testing Office 365 Mimecast admin Training The successful applicant will complete … and obtain a Level 3 Digital Support Technician Qualification through Learning Curve Group. You will be taught through: 4-6 Weekly 1-2-1 sessions with your tutor 6 weekly hours of off-the-job training The course is a 14-month programme Progression into full-time employment. Apprenticeship Standard Digital support technician (level 3) Training Provider LEARNING More ❯