Apprentice Service Desk Analyst
- Hiring Organisation
- FRONTLINE LIMITED
- Location
- Stuart House (1st Floor), St John's Street, Peterborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,500 a year
processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities Provide Technical Support: Respond to and resolve technical support requests from business customers … processes and procedures to ensure consistent and high-quality service delivery Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution ...