via phone, email, and ticketing system Log, manage, and update support tickets accurately Escalate unresolved issues to senior engineers Assist with user onboarding, offboarding, and account setups Support Microsoft 365, Exchange, networking basics, and security issues Provide support for mobile devices (iOS/Android) Visit client sites for hardware setup and issue resolution Assist with hardware … handling more complex (2nd line) issues with guidance and support What You’ll Learn (On the Job and Through Apprenticeship Training) Windows 10/11, Active Directory, and Microsoft 365 Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi) Cloud and virtualisation (Azure, M365) Cybersecurity best practices Use of tools including NinjaOne, Zendesk, SentinelOne, and TeamViewer Customer service … and professional communication skills Technical documentation and troubleshooting Level 3 Information Communications Technician qualification (16 months, delivered remotely with workshop days) Microsoft 365 and Azure Fundamentals certifications (MS-900, AZ-900) Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential More ❯
MONKEY TREE HOLIDAY PARK, SCOTLAND ROAD, REJERRAH, NEWQUAY, England
MR R WALKER
/IP, VLANs, DNS, NAT, Firewalls, VPNs Infrastructure: Cabling, Wi-Fi, CCTV systems Windows Server: Hyper-V, Active Directory, file shares Linux Server basics Office 365: User administration, Exchange, SharePoint Windows 10/11: Upgrades, antivirus, Office 365 applications Skills and Qualities We’re Looking For: A genuine interest in IT and technology Good communication skills with the … this you will gain knowledge to have a career as an IT technician, applications technician and much more Future options to complete further training in specific subjects, e.g. Microsoft 365, Networking which can lead careers such as Network Engineers, SOC Engineers, cloud Technician Apprenticeship Standard Digital support technician (level 3) Training Provider CORNWALL COLLEGE Working Week Monday to More ❯
policies, compliance requirements, and data protection standards What You’ll Bring: Proven experience in first-line IT support or a similar technical role Strong knowledge of Windows OS, Microsoft 365, and fundamental networking principles Awareness of **cybersecurity best practices** and incident response Excellent communication skills with a customer-first approach. Ability to prioritise tasks and stay organised under … We specialise in Computer repairs, Laptop, MacBook/IMac repairs, Web design and hosting, Data Recovery and Data delete & bespoke CRM applications for SME. We buy or Part exchange your old computers and PC. Whether it’s a software problem or a hardware issue, we have the expertise to get your device up and running again in no More ❯
