10 of 10 Apprenticeship SLA Jobs in the UK

Infrastructure, Applications and Microsoft Office 365. Role Providing IT Support to staff and students, working with the Network Manager and a central team Maintaining SLA’s and meeting KPI’s Fixing hardware and softweare issues Speaking with 3rd parties and suppliers to provide useful IT solutions Training IT Solutions Technician More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in delivery of above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to More ❯

Liaising with customers via phone, email, ticket, and video conference, including delivering service and ticket updates/presentations Follows support processes and tracks against SLA’s Working closely with the Managed Service & Support Manager to identify, escalate, and resolve support enquiries as necessary Developing personal skills across the current and More ❯

preparation of RUK and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA More ❯

time Check bank statements daily for payments due into the company from clients, finance companies and insurers Diarise & chase payments with clients – 7-day SLA for payments Ensure that all receipts and payments are placed in the credit control system Reconcile all transactions with the credit control system Ensure all More ❯

support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using tools such as Command Prompt, PowerShell, Wireshark and Solar More ❯

and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates Training Information Communications Technician Level 3 Apprenticeship Standard: Your training will be delivered in More ❯

an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯

This is an additional role to support the team with systems and IT tasks. As an apprentice we will give you the skills and knowledge to commence a career in ICT. Role Working under the direction of the ICT Support More ❯