9 Apprenticeship SLA Jobs in the UK

appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »

taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular more »

via the Building Management System and ensure critical alarms are passed to the relevant crew member/contractor and are attended within the Service Level Agreement Work flexibly as required to ensure that the overall team responds to, and pre-empts, changing demands and priorities, providing assistance, support, advice and more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

Your duties and responsibilities in this role will consist of: To learn and develop technical skills Support the Technical Support Engineer Answer tickets within SLA Create knowledge articles Learn all products used Learn about the implementation cycle Learn about the Sales process Learn about the development lifecycle Maintain and Improve more »

technical review meetings to ensure new designs meet our security standards. Engage in quarterly cyber security tabletop exercises. Meet agreed Security Service Level Agreements (SLA’s) and achieve KPI’s. Training Firebrand’s sector leading Level 4 Cyber Security Technologist (L4CST) Apprenticeship Programme trains apprentices to implement a series of more »

checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your more »

Learning how to handle telephone support calls as well as incoming helpdesk emails - Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts - Manage the support ticket queue - Working on resolving the first line support where capable and working with more more »

on-premises servers Ensure all code is fully documented, including full change log and version control and linked to project tasks ➢ Ensure that all SLA's are met ➢ Meet all KPI's Keeping detailed records of development processes and help create and maintain policies and procedures. Meeting individual client's more »