8 of 8 Apprenticeship SLA Jobs in the UK

Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT SLA’s and SOP’s Agile Business Analysis Potential for a permanent role on completion of apprenticeship. Apprenticeship Standard Business analyst (level 4) Training Provider FIREBRAND ...

with scope to work on-site. Role General duties will include: Resolving customer issues via a ticketing system, phone and email Working to Service Level Agreement Working with network devices such as routers, firewalls and switche Windows Server troubleshooting including 2012/2016/2019 versions Windows endpoint troubleshooting including ...

disciplined and have good attention to detail Make sure Procedures & Process are diligently followed and maintained Help run Helpdesk in accordance with the company SLA Help ensure team behaviour is of a professional standard Help maintain offices to the company standard Training The classroom training for the Digital Support Technician ...

agendas, recording actions, and monitoring progress. Promote positive working relationships, inclusion, and effective teamwork. Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. Training As an IT Support Technician apprentice ...

team with client projects, team activities and business operation opportunities. Role Ensure all incoming telephone calls/queries and emails are managed to client SLA standards Review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests. ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...