3 of 3 Apprenticeship ServiceNow Jobs in the UK

motivated ICT Apprentice to join our team, supporting our IT systems and learning from experienced professionals while working toward a recognised IT qualification. Role ServiceNow Helpdesk First-line Support for UK IT Department Monitor the UK ServiceDesk Troubleshoot, diagnose and escalation of faults Microsoft Windows Client Deploy, Install Configure Windows ...

operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/ ...

face interactions, engaging with users at all levels across the organisation Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow) Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary Learn and apply troubleshooting techniques …/office setups and moves in collaboration with the networking team Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow Participate in IT projects as directed by the IT Manager or other senior IT staff Communicate effectively with IT team members and stakeholders regarding events ...