4 of 4 Apprenticeship Video Conferencing Jobs in the UK

to resolve support tickets, calls and emails and keeping users up to date on the progress of their issues Support all AV troubleshooting, including video conferencing and audio-conferencing room systems, projectors, digital screens, and other related equipment. Continuity, Maintenance & Security. Offering IT and technical support across More ❯

the management of hardware and software, including updates and upgrades. You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn More ❯

Managing and documenting help desk tickets Assessing and resolving tickets by configuring or developing supported applications Liaising with customers via phone, email, ticket, and video conference, including delivering service and ticket updates/presentations Follows support processes and tracks against SLA’s Working closely with the Managed Service & Support More ❯

running efficiently and securely. Assist with the management of user accounts, permissions, and security settings. Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools. Provide training and guidance to end-users on how to use various IT systems and applications effectively. Monitor More ❯