operating systems (Windows, macOS, ChromeOS) Understanding the role of an IT helpdesk and ticket management Device lifecycle basics, setup, support, and decommissioning Introduction to software like GoogleWorkspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS) Safeguarding Responsibilities: To know the identity of the School’s Designated Safeguarding More ❯
St. Helens, Merseyside, North West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX. Youll also gain exposure to cloud technologies such as Microsoft 365, GoogleWorkspace, and Intune. Desired Qualities, Skills, and Knowledge: Essential: A clean UK driving licence and DBS check (required for visiting schools and client sites). Desirable: Familiarity with Windows and … Mac computers. An interest in IT ticketing systems and remote desktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs, Microsoft 365, or Google Workspace. A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role. Youll thrive at Ark if youre More ❯
Employment Type: Advanced apprenticeships, Work From Home