2 of 2 Apprenticeship ITIL Jobs in the UK excluding London

Office Applications including SharePoint Online Experience in supporting both Windows and MacOS laptops Desirable Skills and Experience: Experience with Azure functionality Understanding of ITIL Principals Previous IT support experience Training ICT (Information Communications Technician) Level 3 apprenticeship Standard You will also receive full training and support from the LEEP TALENT ...

ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. Role Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution ...