2 of 2 Apprenticeship ITIL Jobs in the UK excluding London

customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused approach, delivering More ❯

IT systems, including Microsoft 365 and Cargowise. Role 1st and 2nd Line IT Support: Resolve 1st and 2nd Line IT support requests inline with ITIL best practices Application Support: Provide support for applications, including Cargowise, ensuring best practices are followed License Management: Manage licenses for IT services Inventory Management: Assist More ❯