4 of 4 Apprenticeship ITIL Jobs in the UK excluding London

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

understanding of computer hardware and operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world ...

User Support: Provide supervised first‐line technical support to colleagues via phone, email and the ticketing system Log, categorise and update support tickets following ITIL‐aligned processes Assist with account setup, password resets, MFA support and user onboarding Support colleagues with Microsoft 365, Windows OS, connectivity issues, printing and other ...

country safe. You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model. Role Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration … contribute to: Network troubleshooting (diagnosing and resolving network faults) System administration (managing and maintaining systems) Voice and data platform support (global and complex solutions) ITIL service operations (knowledge of ITIL framework) Installation and commissioning of equipment (hardware and technology setup) Remote diagnostics (using cutting-edge tools to support platforms) Migration ...