Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction. Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft365). Manage and support access controls, user provisioning, file permissions, and endpoint security. Support virtual and physical infrastructure including VPN, remote access services and storage management. … Assist with support and maintenance of Microsoft Azure, Microsoft365, Dynamics 365 and Intune. Support delivery of IT projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Training Why choose our Azure … Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people More ❯
You will provide digital and AI support, ensuring efficient use of Microsoft365, AI tools such as Microsoft Copilot, SaaS applications, and data systems. The apprentice will champion digital transformation by assisting teams in troubleshooting issues, boosting productivity, and fostering innovation through emerging technologies. Role Respond to helpdesk queries using ticketing systems. Diagnose and resolve digital … issues for internal and external stakeholders Maintain professional communication and represent the organisation's digital brand Support team productivity by promoting effective use of Microsoft365 and Copilot Help users manage and collaborate on digital files, data, and templates Provide guidance on using digital tools across business functions. Assist in the support, integration and documentation of SaaS … Advocate for AI literacy by helping teams adopt and use generative AI tools Stay informed on emerging technologies and contribute to innovation initiatives Training This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI More ❯
London Road, Stapeley, Nantwich, England Hybrid / WFH Options
GENUS PLC
This role supports colleagues to use platforms like Microsoft365, including Copilot, SharePoint, Asana, Lucid, and Azure DevOps with confidence. You’ll help shape how these tools are experienced across the business by maintaining shared resources, delivering clear communication, and building awareness of new capabilities and best practices. Role Support the adoption of collaboration and productivity tools … and tool integration Work closely with stakeholders across IT, L&D and business functions to align digital ways of working with broader organisational goals Stay up to date with Microsoft365 updates, AI tools like Copilot, and emerging technologies that can support continuous improvement Promote the responsible and effective use of AI tools to enhance collaboration, automate … in understanding when and how to use AI tools effectively, with consideration for data privacy and digital professionalism Training Why choose AI & Digital Support? This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI More ❯
Topcliffe Mill, Topcliffe Lane, Morley, Leeds, England
OPTIONBOX LTD
comprehensive IT services to a wide variety of customers, from sole traders to organizations with up to 300 users. We pride ourselves on delivering responsive, high-quality support across Microsoft365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset. Position Summary: We … gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft365 administration, on-premises and hybrid Active Directory environments, network installations, and more. Desirable (not required): Any prior hands-on IT experience through work, internships, volunteering, or … a permanent role and career development upon successful completion of the apprenticeship. Your duties and responsibilities in this role will consist of: Key Responsibilities: Learn to administer and support Microsoft365 and Active Directory environments, including Exchange Online, SharePoint, Teams, and related services. Help install and configure network equipment such as routers, switches, and wireless access points. More ❯
3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, England
EVERYTHING TECH LIMITED
and building computers for customers Take on ad hoc project work as directed by the IT Helpdesk Manager Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. On successful completion More ❯
Equinox House Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, England
CYBIT LIMITED
and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns with and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 Fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. Broader Business Engagement More ❯
displays with content provided by school staff Keep a check on daily backup status and proactive monitoring alerting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. Future prospects: Potential More ❯
UNIT 3, STATION ROAD INDUSTRIAL ESTATE, STATION ROAD, ROWLEY REGIS, England
ILOCKERZ LIMITED
smart locker systems, supporting internal users, and helping to ensure our software is reliable and well-documented. You’ll also learn how to work with data using tools like Microsoft SQL Server. Role Assist in setting up smart locker systems, including PCs, touchscreens, and network devices Help install and configure iLockerz software under supervision Provide basic technical support to … Assist in running SQL queries to validate data and support testing Help with regression testing after software updates Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn More ❯
Hart Academy, Penkridge Bank Road, Rugeley, England
CREATIVE EDUCATION TRUST
IT induction with new starters, covering the acceptable usage policy, mandatory training and basic use of key equipment. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. 90% of QA More ❯
Salendine Nook High School New Hey Road, Salendine Nook, Huddersfield, West Yorkshire, England
SALENDINE NOOK ACADEMY TRUST
set up accounts and reset passwords. Setting up and installing printers. Receiving and checking deliveries and associated invoices. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. 90% of QA More ❯
to deliver excellent service to our clients Contribute to internal projects, including the implementation of AI tools Training Training: Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft365, Windows 10, AWS, Linux, PowerShell. 90% of QA More ❯
Ropewalks, Newton Street, Macclesfield, Cheshire, United Kingdom, England
Peaks and Plains Housing Trust
to provide first line support for all IT users across the business using our helpdesk system Learning to use, configure and maintain key IT systems such as Active Directory, Microsoft365, Microsoft Azure, Microsoft Intune & Barracuda Learning to setup, configure & maintain a range of IT equipment including laptops, tablets & smart phones. This will also include More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
Baltic Apprenticeships
while learning to log and escalate support tickets using AAGs internal systems. They will gain exposure to tools such as TeamViewer and Command Prompt, support cloud-based services like Microsoft365, and work closely with senior technicians to build real-world technical and customer service skills. This is a fantastic opportunity for someone looking to learn and … documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks. Configure and test new IT equipment including desktops, peripherals, routers, and software such as MicrosoftOffice and operating systems. Gain foundational knowledge in networking, cloud services (e.g., Microsoft365), and be introduced to tools like TeamViewer and basic scripting over time. More ❯
BASIL CHAMBERS, 65 HIGH STREET, MANCHESTER, England
RADIO.CO(UK) LTD
you’ll take on more responsibility, including calls, feedback sessions, and helping shape how we support our users. Training Why choose AI & Digital Support? This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI … DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft365Microsoft Copilot SaaS (Software as a Service) applications 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. More ❯
First Floor Spa Court, Spa Lane, Harrogate, England
THE VENTURE HOUSE GROUP LIMITED
following world class vendor certifications in addition to the IT Technical Sales apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft365 Fundamentals Key areas covered are: Communication skills Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection Handling & Closing) Data Security Problem More ❯
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
hands-on experience, develop essential IT skills, and grow within a company that values innovation, reliability, and professional development. A Typical Day in the Job: Administer and support our Microsoft365 environment, including Exchange, SharePoint, Teams, and OneDrive. Configure and manage devices using Microsoft Intune and Autopilot. Provide first-line support for Zoho Books, Desk, and … recognition program Desired Qualities, Skills and Knowledge: A genuine interest in IT and technology Good communication and problem-solving skills Willingness to learn and take initiative Basic understanding of MicrosoftOffice and Windows Strong written and verbal communication skills Ability to work independently and as part of a team Good organisational skills and attention to detail Grade 5 in More ❯
Employment Type: Advanced apprenticeships, Work From Home
BUSINESS INSIGHT 3, PRESTON TECHNOLOGY CENTRE MA, PRESTON, LANCASHIRE, England
BUSINESS INSIGHT 3 LTD
edge security and surveillance solutions across the UK. This apprenticeship is your chance to gain hands-on experience, develop essential IT skills, and grow. Role Administer and support our Microsoft365 environment, including Exchange, SharePoint, Teams, and OneDrive. Configure and manage devices using Microsoft Intune and Autopilot. Provide first-line support for Zoho Books, Desk, and More ❯
Cleeve Road, Middle Littleton, Evesham, Worcs, England
KANES FOODS LIMITED
You’ll play a key role in supporting our IT infrastructure and users across the business. Role Assisting with the management of Microsoft365, Azure, and Windows servers Helping to monitor and troubleshoot our large-scale network, including Juniper switches and wireless access points Supporting telephony systems, CCTV, and internal databases Providing first-line technical support and … escalating issues when needed Assisting with Microsoft Dynamics and other business applications Participating in exciting IT projects like system upgrades and rollouts Documenting IT processes and ensuring compliance with security and data protection policies Collaborating with teams across the company to deliver effective IT solutions Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level More ❯
days annual leave plus Bank Holidays Gym membership Company pension scheme Private healthcare Desired Qualities, Skills and Knowledge: Basic knowledge of computer hardware and operating systems Understanding of Microsoft Active Directory would be beneficial Basic knowledge of Microsoft365 and Azure services Excellent communication skills both written and verbal A passion for IT and Technology Grade More ❯
1 -2 Ludlow Court, Frome Road, Radstock, Bath, England
APOLLO TECHNOLOGY SOLUTIONS LTD
tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly More ❯
Excellent interpersonal skills. Experience in writing logical code components (in languages such as Python, C#) would be beneficial. Able to work efficiently as part of a team. Proficient using MicrosoftOffice/365. Understanding of case management systems would be beneficial. A dedicated mindset with a vision for a long-term career in a rewarding culture. An understanding of More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
the rollout of cutting-edge cloud infrastructure. Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. Youll gain real-world experience while developing your More ❯
Role Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools Office365/Exchange console administration Problem-solving and workflow management Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the OfficeMore ❯
Castleford, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of quality and performance. Testing and More ❯
Rutland House, 4 Great Chesterford Court, Cambridge, England
TRINITY MANAGED SERVICES LTD
looking to gain hands-on experience while working towards a recognised qualification. Role Using the telephone to answer incoming support calls Hands on repairing hardware Resolving issues in office365 Providing support remotely Configuring new devices and processing new starter requests Involvement in password resets and anti-virus configuration Networking installation and monitoring Laptop and computer repairs and More ❯