2 of 2 Apprenticeship Salesforce Jobs in the UK excluding London

email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regards to their incident/problem/change More ❯

customers and partners and help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable More ❯