issues Escalate complex issues to higher-level support teams (2nd/3rd line) Assist with setting up and configuring new IT equipment (PCs, printers, routers) Apply software updates and security patches Monitor antivirus and backups Help users understand and use software tools Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365) Training Advanced Level Apprenticeship in More ❯
Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job Help keep computer systems secure by managing passwords, setting up security rules, and checking antivirus and encryption tools. Read and follow technical guides and documents to complete tasks correctly. Record all IT work and problems in the helpdesk system to … to find and fix computer or network problems. Set up and update computers, laptops, and software when needed. Make sure all systems are updated with the latest versions and security patches. Learn about cloud systems like Microsoft 365 and use simple scripts to automate basic tasks. Full training and support will be provided by your workplace mentor and from More ❯
this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Support IT security processes including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and … to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring tools). Apply software updates, security patches, service packs, and driver updates across physical, virtual, and remote systems. Work with wired and wireless networks to troubleshoot connectivity, configure devices, and maintain secure access. Gain exposure More ❯
