Digital Support Technician Apprentice
- Hiring Organisation
- Citizen Housing Group Limited
- Location
- Unit 4040, Lakeside, Birmingham, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 to £23,492.04 a year
Exciting Career Opportunity at Citizen! Are you passionate and excited about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role … configuration, maintenance, and optimisation of Amazon Connect contact centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that ...