2 of 2 Apprenticeship IT Support Jobs in the West Midlands

will be responsible for taking incoming support calls, logging tickets for each call and providing daily updates to clients on any issues raised. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced … with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud ...

structured Apprenticeship Programme covers a variety of personal development and technical training to support your well-rounded development. Our programme blends practical exposure to enhance your abilities whilst enhancing your individual personal development during your early career. Role Hands-On Experience - Get involved in meaningful projects that go beyond …/or software faults, solving technical and application problems, either remotely or in person. Training Online – coaching and lectures. Progress in customer-facing/IT roles. Apprenticeship Standard Business administrator (level 3) Training Provider BPP PROFESSIONAL EDUCATION LIMITED Working Week Monday to Friday 8:30am - 5pm. Expected Duration ...