2 of 2 Apprenticeship Management Information System Jobs in the West Midlands

Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide on-site support and be able to communicate verbally with customers Training Digital Support Technician Level ...

maintaining IT assets and helping colleagues with everyday technology. Role Device deployment, configuration and refresh activities New starter and leaver technology processes Asset management, stock control and inventory maintenance Desk moves and workstation setup Mobile device and peripheral support Meeting room and collaboration technology support Printer support … with organisational needs. Any major changes will be discussed with the post holder. Training Expected duration: 17 months Apprenticeship level: Level 3 Programme: Information Communications Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace ...