4 of 4 Apprenticeship Microsoft 365 Jobs in the West Midlands

our customers technical IT support and services. customers. Role Key Responsibilities: First-line support via phone, email, or ticketing system Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365) Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/ More ❯

Cherwell, Bomgar, RMM, Citrix. Assist with roll out and build of laptops and surfaces pro. - upgrade hard disk, replace screens, upgrade memory and battery replacements. Installing and configuring Office 365 for new users - installing soft phone systems - configuring servers on virtual machines Exposed to platforms such as (i.e: Batch, Powershell) - powershell utilisation for troubleshooting. Salary, Hours & Benefits More ❯

documentation. - Maintain accurate IT records, asset registers, and project documentation. - Monitor and respond to IT service requests in a timely and professional manner. - Help colleagues with Microsoft Office 365 and other business applications. - Contribute ideas for improving IT processes and systems. - Provide excellent customer service and communicate clearly with staff at all levels. - Follow company policies, including More ❯

and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects. Ready to start your journey in IT? We can’t wait to hear More ❯