5 of 5 Apprenticeship Microsoft 365 Jobs in the West Midlands

our customers technical IT support and services. customers. Role Key Responsibilities: First-line support via phone, email, or ticketing system Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365) Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/ More ❯

tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly More ❯

the role. Demonstrating commitment to working and engaging constructively with internal and external stakeholders. Able to deal with problems in appropriate time frames. General PC Support Windows 11 OS Microsoft 365 applications Confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards Salary, Hours?&?Benefits: £16,500 per annum. More ❯

phone, and email. Log, prioritise, and resolve incidents efficiently, escalating when necessary. Assist with installing, configuring, and maintaining hardware (PCs, laptops, printers, projectors, and classroom technology). Support Office 365 and Microsoft Teams users, including password resets and general troubleshooting. Provide friendly and professional support to staff and pupils of all technical abilities. System & Network Support: Assist … in maintaining school networks, servers, and Wi-Fi systems under guidance. Help monitor and update antivirus, patching, and backup solutions. Learn to manage user accounts through Active Directory and Microsoft 365. Support network connectivity and troubleshooting basic cabling or device issues. Collaboration & Learning: Work closely with senior engineers and the operations team to gain hands-on experience. Shadow senior More ❯

problem-solving and communication skills. Ability to work well in a team and follow instructions. Strong attention to detail and willingness to learn. Basic understanding of Microsoft Office 365 and Windows operating systems. Knowledge of data security and GDPR principles. Grade 4 in GCSE Mathematics & Grade 5 in GCSE English. Interest in how technology supports the care More ❯