IT Support Technician Apprentice (L3) – Xact – Evesham, WR11 4BY – £16,380p/a – 35hrs/w
- Hiring Organisation
- XACT CONSULTANCY & TRAINING LTD
- Location
- UNIT 3, ABBEY LANE COURT, ABBEY LANE, EVESHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,380 a year
support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always … feedback on the progress of faults and changes. Assist in the support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. ...