UNIT 52, ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, England
ORIGINAL LIMITED
health: server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks) Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently Help ensure data security and compliance by More ❯
A commitment to learning new skills Some understanding of IT concepts such as firewalls, networks, virtual machines Some understanding of common applications and operating systems - e.g. Microsoft Office, MicrosoftWindows, Linux Some understanding of cloud environments like Azure/AWS/Google Cloud Good telephone manner and good written English skills Logical thinker that enjoys problem solving Efficient worker More ❯
customer service to our user base Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate Provide technical support to MS Windows based environment, Networking and ERP solutions Configure and provision software and hardware (laptops, iPads, tablets, ePods) Proactive maintenance and health checks of our systems Perform asset management, stock control More ❯
