Service Desk Analyst Apprentice (Claranet)
- Hiring Organisation
- CLARANET LIMITED
- Location
- Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services. Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving … customers Troubleshoot and resolve issues related to hardware (desktops, laptops, peripherals), managed endpoints, and Microsoft 365 applications User account, license and access management Support software installations, updates, and configuration tasks on client devices Document issues, solutions, and workarounds in knowledge base articles and user guides Escalate complex incidents ...