2 of 2 Apprenticeship Microsoft 365 Jobs in Yorkshire

Helpdesk Support Advisor is responsible for providing first and second-line technical support to internal users.The role involves supporting Microsoft 365 cloud services, end-user devices, business applications, and IT infrastructure, ensuring users remain productive with minimal disruption. Role Provide first and second-line technical support … telephone, email, remote support, and in person Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system Support users with Microsoft 365 applications and cloud services Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership ...

helping manage business systems and technology services. Role General duties including: User Support Provide first-line technical support to staff via phone, email, Microsoft Teams, and in person Log, update, and manage support requests through the IT Service Desk Assist users with password resets, account access issues, and basic … troubleshooting Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint Escalate complex issues to senior members of the IT team when required Hardware and Device Management Prepare and configure laptops, desktops, mobile phones, and other IT equipment Assist with new starter and leaver processes, including account ...