3 of 3 Apprenticeship Support Technician Jobs in Yorkshire

experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly. Role Building IT systems and configuring networks General … mobile phones Create virtual machines that can then be logged onto and used when supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep … accurate records and document customer service actions and discussions Training As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support More ❯

Estio Training have an exciting new opportunity for a Digital Support Technician with Hull City Council based in central Hull. Role To ensure excellent customer service Monitor the Assyst Ticketing system to resolve calls at first point of contact Receive phone calls from users requiring support Remote … support to customers (Troubleshooting) To interrogate Specific ICT systems and process a range of routine and sensitive information Training The role offers the opportunity to progress into suitable roles with the organisation Apprenticeship Standard Digital support technician (level 3) Training Provider ESTIO TRAINING LIMITED Working Week Monday More ❯

the patch management system. Problem-solving - to be able to break a problem down and reach a fix. To allocate incidents to 2nd line Support where appropriate and monitor progress. To assist the IT team with day-to-day tasks as and when required. Configure computers based on a … activities and ensure appropriate actions are taken to maintain and/or improve existing service levels. To liaise closely with 3rd Party Suppliers of Support Services. To administer mobile phones, broadband and IPT services. The role will involve contact with: Customers. 2nd Line Support both Internal and External. … programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 During More ❯